What Types of User Information Does Zendeyo Obtain?
Visitors to the Zendeyo Website. If you are a visitor to the Zendeyo website or a Zendeyo client (“Client”) who registers or signs into the Zendeyo website (including for purposes of obtaining a free trial of Zendeyo services), we may obtain the following types of information from you or concerning your computer or device (“Zendeyo Client Information”), which may include information that can itself be used to identify and/or contact you (“Personally Identifiable Information”):
•Name •Email address •Phone number •Website name and URL •Visitor site preferences Zendeyo may also receive certain information that may be provided by your browser or mobile device, including: •Browser information •Operating system information •Mobile device information (e.g., device identifier, mobile operating system, etc.) •IP address •Pages accessed •Time of visit •Time of last visit • Referring site, application, or service, including the relevant search queries that led you to Zendeyo’s website Visitors to the Zendeyo Blog. If you wish to access certain functions within the Zendeyo Blog, such as posting comments, we may ask you to provide information, including:
•Name •Email address Client User Data is stored on Zendeyo’s web servers and databases (including those hosted on third party servers on behalf of Zendeyo) for use in performing analysis and producing reports for the applicable Zendeyo Client. In addition, Zendeyo itself uses the Zendeyo Service in order to obtain insights into visitors’ activities on its own websites, which include, as of the Effective Date, www.Zendeyo.com.
How Do We Use This Information?
Visitors to the Zendeyo Website. We use the Zendeyo Client Information, including Personally Identifiable Information, to register your account, fulfill your requests, understand how you are engaging with Zendeyo, communicate with you, determine if you are satisfied with the Service, and personalize your experience on the Zendeyo website and with the Zendeyo Service.
We may also use Zendeyo User Information to facilitate the delivery of content or advertisements that we believe may be of interest to you, or to communicate with you about new or existing products and services or special offers.
Visitors to the Zendeyo Blog. We may use information you voluntarily provide when visiting the Zendeyo blog to send you e-mail communications, such as information to understand how you are engaging with and perceive Zendeyo’s Services.
Visitors to Zendeyo Clients’ Websites. Except as described in the “Disclosure of Information to Third Parties” section below, Zendeyo never sells or shares any Client User Data with individuals or companies other than the specific Client whose website transmitted the Client User Data to Zendeyo.
Zendeyo does not collect or aggregate information about end user behavior across multiple, different websites that are operated by different Clients, nor does it use any Client User Data for purposes of behavioral advertising. However, Zendeyo may analyze Client User Data in the aggregate for purposes of internal research and/or to determine overall trends or metrics concerning how users are engaging with websites, and may report such general trends publicly, without disclosing any Client User Data.
Please note that if you set your browser to reject cookies, some features of the websites you visit may be unavailable. For more information on how to reject cookies, see your browser's instructions on changing your cookie settings. Additionally, please note that rejecting cookies may also prevent you from opting out of our Service because that involves placing an opt-out cookie in your browser.
Web Beacons. Zendeyo may also collect certain information using Web Beacons. “Web Beacons” are electronic images that may be used on Zendeyo’s Website, in Zendeyo’s Service, or in our email communications. They are used, for example, to count website visits or to tell if an email has been opened and acted upon.
Disclosure of Information to Third Parties
Service Providers. Information, including Zendeyo Client Information, Client User Data, and any Personally Identifiable Information contained therein, may be shared with certain third-party companies and individuals that help facilitate technical and administrative aspects of the Zendeyo Service or perform functions related to the administration of Zendeyo. These third parties perform tasks on our behalf and are contractually obligated not to disclose or use Zendeyo User Information or Client User Data for any other purpose, and to employ adequate security measures to prevent unauthorized access to such data. However, Zendeyo is not responsible in the event that Personally Identifiable Information is disclosed at a result of a breach or security lapse by any such third party.
Change of Control. If Zendeyo, or substantially all of its assets, is acquired by another company or successor entity, Zendeyo Client Information and/or Client User Data will be one of the assets transferred or acquired by the purchaser or successor. You acknowledge that such transfers may occur, and that any purchaser of or successor to Zendeyo or its assets may continue to collect, use and disclose your information acquired prior to such transfer or acquisition as set forth in this policy.
User Privacy Controls and Do Not Track Signals
Clients and Visitors to the Zendeyo Website. Zendeyo offers several ways for you to review and update account information that is obtained and stored by Zendeyo, or to change your Zendeyo communication preferences:
• If you have a Zendeyo account, you can review or update your account information by contacting us at support@Zendeyo.com. • You may unsubscribe to any of our e-mail or direct message communications regarding updates or products by following the unsubscribe instructions in the body of any message.
We may contact you by e-mail or other equivalent electronic communications if you access Zendeyo products or services. By registering or using Zendeyo Services, you specifically consent to the receipt of these e-mail or text message communications. If you do not want to receive emails or other communications from us, please follow the unsubscribe instructions in the body of such communications or notify us by email at support@Zendeyo.com.
How We Protect Your Personal Information
Zendeyo has implemented reasonable security mechanisms to protect Zendeyo Client Information and Client User Data that is maintained on Zendeyo’s servers from loss, misuse and unauthorized access, disclosure, alteration and destruction. Examples of these security mechanisms include limited and password-protected access, high security public/private keys, encryption on processed data, and SSL encryption to protect transmission of data.
However, please keep in mind that no security system is impenetrable. It may be possible for third parties to intercept or access Zendeyo Client Information and Client User Data in spite of these measures. Zendeyo cannot guarantee the security of your information and cannot be held responsible for unauthorized access to Zendeyo client accounts.
Subject to our agreement with a Merchant, Company retains personal data for as long as necessary to (a) provide our products and services; (b) comply with legal obligations; (c) resolve disputes; and (d) enforce the terms of any agreement we may have with a Merchant. You may contact us for additional information about our data retention practices in connection with the application.
If you would like to know more about how we will retain your Personal Data, please contact us at support@Zendeyo.com
Data Subject Rights
Under certain circumstances, data subjects in Europe and the UK have certain rights relating to their personal data, which include the rights to request from the Controller (a) access to the data subject’s personal data; (b) correction of incomplete or inaccurate personal data; (c) erasure of personal data; (d) restriction of processing concerning the data subject; and (e) that the controller provide a copy of the data subject’s personal data that the data subject provided to the controller in a structured, commonly used and machine-readable format. Data subjects may also object to a controller’s processing of personal data under certain circumstances. Where processing is based on a data subject’s consent, the data subject has the right to withdraw consent at any time; however, the withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. Data subjects may also file a complaint with a supervisory authority. You may view contact information for supervisory authorities at https://edpb.europa.eu/about-edpb/board/members_en. Data subjects in Europe or the UK should direct any rights request to the appropriate Controller.
Your California privacy rights
As a California resident, you have the rights listed below. However, these rights are not absolute, and we may decline your request as permitted by the CCPA.
Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
The categories of Personal Information that we have collected.
The categories of sources from which we collected Personal Information.
The business or commercial purpose for collecting and/or selling Personal Information.
The categories of third parties with whom we share Personal Information.
Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of recipient.
Whether we’ve sold your Personal Information; and, if so, the categories of Personal Information received by each category of recipient.
Access. You can request a copy of the Personal Information that we maintain about you.
Deletion. You can ask us to delete the Personal Information that we maintain about you.
Nondiscrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as by denying you goods or services, increasing the price/rate of goods or services, decreasing the service quality, or suggesting that we may penalize you as described above for exercising your rights. However, the CCPA allows us to charge you a different price or provide a different service quality if that difference is reasonably related to the value of the Personal Information we are unable to use.
How to exercise your rights
You may exercise your California privacy rights as follows:
Right to information, access and deletion
You can request to exercise your information, access and deletion rights in the following ways:
Email us at Support@Zendeyo.com
Identity verification. The CCPA requires us to verify the identity of the individual submitting the request before providing a substantive response to the request. A request must be provided with sufficient detail to allow us to understand, evaluate and respond. The requester must provide sufficient information to allow us to reasonably verify that the individual is the person about whom we collected information. A request may also be made on behalf of your child under 13.
Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We may require the authorized agent to have a written authorization confirming that authority.
Sale of personal information
We do not sell, as defined under CCPA, your Personal Information to third parties.
In the preceding twelve (12) months, we have not sold any personal information.
Personal information that we collect, use and share
Category (see the glossary below for definitions)
Do we collect this information?
Do we share this information
for business purposes?
Protected Classification Characteristics
Internet or Network Information
Professional or Employment Information
Categories of Personal Information
Date Elements within the Category
An individual’s physiological, biological or behavioral characteristics, including DNA, that can be used, singly or in combination with each other or with other identifying data, to establish an individual’s identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a face print, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Bank account number, debit or credit card numbers, insurance policy number, and other financial information.
Precise location, e.g., derived from GPS coordinates or telemetry data.
Real name, alias, postal address, unique personal identifier, customer number, email address, account name other similar identifiers.
Social security number, driver’s license, passport, or other government-issued ID, including an ID number or image.
Personal information about an individual’s health or healthcare, including health insurance information.
Internet or Network Information
Browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
An online identifier or other persistent identifier that can be used to recognize a person, family or device, over time and across different services, including but not limited to, a device identifier; an Internet Protocol address; cookies, beacons, pixel tags, mobile ad identifiers, or similar technology; customer number, unique pseudonym, or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers (i.e., the identification of a person or a device to a degree of certainty of more probable than not) that can be used to identify a particular person or device.
An individual’s physical characteristics or description (e.g., hair color, eye color, height, weight).
Professional or Employment Information
Information relating to a person's current, past or prospective employment or professional experience (e.g., job history, performance evaluations), and educational background.
Protected Classification Characteristics
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Audio, electronic, visual, thermal, olfactory, or similar information.
Please contact us at Support@Zendeyo.com for any questions you may have.
Our Policy Toward Children
Our Site and Service is not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13 or from websites that are targeted to children under 13. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us as provided below. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our servers.
How to Contact Us
We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding access to Personally Identifiable Information about you that we have collected. We may contact you for follow up information.